Grand Island Small Animal Hospital at 2323 Whitehaven Road in Grand Island, New York

Customer Reviews about Grand Island Small Animal Hospital

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  If I could give them a 0 that I would do. Do you have a pet you love? Does your pet need medical help? I hope this story will help you 6/25/2016. I woke up in the morning only to discover that my Dog Onyx was having great difficulty to stand up and walk. It seemed like he didn’t have control of his legs, yet he was not complaining of pain. I decided to take him to the veterinary, but my veterinary did not work on Saturdays. A fast search online took me to the Grand Island Small Animal Hospital. When we left the house, Onyx was still walking, with great difficulty but still walking. While coming down the outside stairs, at the middle of the way I decided to pick him up and hold him in my arms, I took him to the car, opened the door and put him in. At this point he did not complained of pain; he let me hold him and was cooperative. At the hospital I requested emergency service, and after a wait and $95 pay we were conducted to a room, where a veterinary, the owner, Dr. Harper entered the room and inspected the dog. The dog was showing some pain already, but he mostly let the Dr. manipulate him. The Dr. said to me that it appeared that the dog had some problem in his neck area, that he was going to put together an estimate for the treatment of the dog. After a while I was presented the estimate that included two days in the hospital for observation, X-Rays and lab work. The cost for the diagnostic tools was $2,000. I really could not pay that amount for diagnostics only, but finally, we agreed on a testing procedure that was $922; it included not only the X-rays but lab work. They were really adamant about making the payment before anything was done. With the addition of the prescriptions, in total, I paid the Grand Island Vet Hospital $1.058.The major problem is that even after all that money, I did not get a diagnostic. They told me to take the dog to a veterinary radiologist or to Rochester to get an MRI, so Onyx remained “undiagnosed”. Were they serious? Did really they think on the dog well being or they really did think on money? Just consider this, The diagnostic tools they had were the same my veterinary at The Village vet used to diagnose Onyx with cancer in the bones and a tumor in the spine that could not be treated, that at that time I rejected a prescription for treating ticks, and another for the pancreas that would have added to the above price probably around $100.00 more, However, I had to ask for a medicine to help take care of the pain, and the veterinary gave me another one to be given alone with the pain medicine, their price took the total balance to more than $1,100. I asked for the results of the tests to take them to my veterinary, and they told me they would send them to her. I told the receptionist that my experience with them had been really bad, that they all said they loved the pets, but that was a lie because all they really cared was about the money, and they didn’t care at all for the animal. One of the directions for me after take Onyx home reads: “No running, jumping, or access to stairs” Imagine that direction on a dog that is unable to stand or to walk. Is it not worst than a joke? At the end, the veterinary at the Village vet was sent only the lab results. I had to go back again to Grand Island to ask them to send the X-rays as well. After all that was the important test. Once received, my vet gave me unfortunately a fast and terminal report Onyx had cancer in the bones and a tumor in the spine. They, at Grand Island couldn't or didn't want to give a diagnosis despite that they had the same X-rays. Was that the reason they didn't send the X-rays when they sent the labs? Unfortunately this is not the whole story, but would I go back to them again? Oh! You may answer this question yourself; if you read the whole article it is very easy.
  February 09, 2017

  by Francisco Fernandez

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